However, Live Chat support is available for students taking exams that require Respondus Monitor. LockDown Browser’s “Help Center” is currently unavailable.

The extended keyboard functions (for adding symbols and special characters) isn’t currently available LockDown Browser’s Calculator and Spreadsheet features aren’t currently supported For exams requiring Respondus Monitor, the optional password field is supported. (Blackboard) Quiz passwords (specified via the 'optional password' field in the LockDown Browser Dashboard) aren’t currently supported for Blackboard Learn 'original course view' exams that use only LockDown Browser. Limitations and/or known issues with LockDown Browser for Chromebook: To obtain technical support, or to report a bug/issue, open a support ticket at Instructions on how to do this can be found by logging on to Respondus Admin Area, and downloading the administrator guide titled 'Managed Chromebooks.' With managed Chromebooks, students will need to have the necessary permissions to install Chrome extensions, or the extension will need to be pushed to their Chromebooks via the Google Admin Suite. To install the new extension to a student-owned Chromebook, students will need to use the regular LockDown Browser installation link for your school (they will NOT be able to search for the app directly from the Chrome web store.) The LockDown Browser installation link will direct students to the Chrome web store, at which point they should select “Add to Chrome” to install the LockDown Browser Extension. Any other method is unsupported, and will result in errors occurring when students attempt the exam via their Chromebook. Important: You must use the LockDown Browser Dashboard tool to enable the LockDown Browser setting for the quiz. Once you enable LockDown Browser to be used for a quiz, the LockDown Browser for Chromebook quiz-level setting is also automatically enabled.just like how it's done with LockDown Browser for Windows and Mac. This profile-level setting can be disabled, if desired, and doing so will prohibit Chromebooks from being used for any exam that requires LockDown Browser. The LockDown Browser for Chromebook setting is enabled by default for all Respondus Server profiles. The LockDown Browser Chromebook extension also supports Respondus Monitor (except in Schoology), an automated proctoring system used at over 1,000 colleges and universities. This solution is for student-owned and also managed devices. A Chromebook extension for LockDown Browser is available for exams delivered in Canvas, Blackboard Learn, D2L Brightspace, Schoology and Moodle.

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